Veterinary Receptionist

IVC Evidensia Group; Hove; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

6.6 weeks’ annual leave plus birthday

Healthcare schemes

Learning and development

Discounted veterinary care

Cycle to Work

Job summary

inspiring vet care is seeking a friendly and organised Receptionist for Acorn Vets in Hove. The role covers front-desk duties, appointment management, and patient-facing care across two sites. Flexible full-time or part-time hours apply, with a Saturday rota in some patterns.

You’ll support a close-knit team that values compassionate client care, smooth administration, and high-quality patient journeys. If you thrive in a busy practice and want career development, we’d love to hear from you.

Qualifications

• Friendl
• Organised and customer-focused individual

Responsibilities

• Provide an excellent experience to all patients and customers.
• Serve as the initial point of contact for patients and visitors.
• Answer the telephone in a professional manner.
• Greet visitors in a friendly manner.
• Booking, cancelling and changing appointments, and follow up treatment as needed.
• Answer general administrative questions or direct them to the appropriate party.
• Deal with some admin responsibility.
• Quickly resolve issues related to phone, emails or paperwork.
• Processing and recording payments.
• Dispensing medications/prescriptions.
• Keeping client/patient records up to date.

Skills

Customer service

Communication

Organised

Teamwork

Multitasking

Tools

Booking system

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Acorn Vets on a full-time or part-time permanent basis.

Acorn Veterinary Surgery is a thriving two-site practice with state-of-the-art equipment including an in-house laboratory, digital x-ray, ultrasound, digital dental x-ray, and a dedicated operating theatre.Our main site is situated on Portland Road in Hove, with a branch practice in Hangleton. You'll join a passionate team of 4 Veterinary Surgeons, 7 Registered Veterinary Nurses and 3 receptionist's working across both sites.

Both locations offer an excellent quality of life. The Hove practice is just a five-minute walk from the seafront and only ten minutes by car from the South Downs. With vibrant Brighton on the doorstep and excellent transport links to London, it's a fantastic place to live and work.

At Acorn, we pride ourselves on being a close-knit, supportive team where collaboration is key and every voice is valued. Our modern facilities and RCVS accreditation enable us to deliver exceptional patient care, while our welcoming team ensures you'll feel supported from your very first day. If you're looking for a role that offers flexibility, development, and the opportunity to thrive within a friendly practice, we'd love to hear from you.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Working 30 - 40 hours over 4 days a week; hours and shift patterns can be flexible. You will be required to work 1 in 4 Saturday mornings 8.30am to 12.30pm.

Key Responsibilities

• Provide an excellent experience to all patients and customers.
• Serve as the initial point of contact for patients and visitors.
• Answer the telephone in a professional manner.
• Greet visitors in a friendly manner.
• Booking, cancelling and changing appointments, and follow up treatment as needed.
• Answer general administrative questions or direct them to the appropriate party.
• Deal with some admin responsibility.
• Quickly resolve issues related to phone, emails or paperwork.
• Processing and recording payments.
• Dispensing medications/prescriptions.
• Keeping client/patient records up to date.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Acorn Vets - Hove

49 Portland Road, Hove, BN35DQ, United Kingdom