Client Care Receptionist Opportunity, Cedar Vets, Hampshire

XLVets; Alton; Vor Ort; GBP 20.000 - 30.000; Vollzeit

Benefits dieser Stelle

Staff discount

Free parking

Ongoing training and development

Zusammenfassung

XLVets in Alton seeks a dedicated Customer Service Role to support a busy practice by welcoming clients and reassuring pet owners. The successful candidate will manage a fast-paced waiting room and turn enquiries into booked consults through effective communication.

This full-time, permanent position offers ongoing training opportunities and a supportive team environment. Benefits include staff discounts, free parking, and recognition for hard work.

Qualifikationen

• Experience in customer service or client-facing work is preferred.
• Must have strong communication skills, both verbal and written.
• Confidence in using computer systems is essential.

Aufgaben

• Welcome clients and reassure worried pet owners.
• Manage a busy waiting room with confidence and professionalism.
• Turn enquiries into booked consults through great client education.

Kenntnisse

Customer service experience

Strong communication skills

Confidence with computer systems

Ability to manage priorities

Positive attitude

Flexibility for evenings and weekends

Full UK driving licence

Jobbeschreibung

What the Role Really Involves

• Welcoming clients and reassuring worried pet owners.
• Managing a busy waiting room with confidence, kindness, and professionalism.
• Turning enquiries into booked consults through great conversation and client education.
• Staying two steps ahead — prioritising what matters most in the moment.
• Supporting vets and nurses by keeping client flow smooth and information accurate.
• Handling payments, medications, and appointment planning.
• Keeping the reception area organised and ready for anything.

What We are Looking For

• Experience in customer service or client-facing work (not necessarily in a vet practice).
• Strong communication — both with clients and colleagues.
• Confidence using computer systems.
• Ability to manage multiple priorities clearly and calmly.
• A positive attitude and a commitment to our values.
• Flexibility to work some evenings and weekends.
• A full UK driving licence.

What we offer

• Working across our practice, at all four surgeries.
• Full Time, Permanent.
• A supportive team who genuinely care.
• A role that makes a real difference to clients and pets.
• Ongoing training and development.Opportunities to grow your skills and responsibilities.
• Staff discount, free parking, and a modern working environment.
• A culture where hard work is recognised — and appreciated.