Client Care & Onboarding Specialist

Simply Conveyancing; Daventry; On-site; GBP 21,000 - 26,000; Full time

Job summary

Simply Conveyancing in Daventry is seeking a Customer Care Administrator to support the client onboarding and sales journey. You will handle inbound and outbound calls, help clients with initial documentation, and collect initial payments at the start of their transaction.

Work with our sales team to ensure a smooth, high-quality client experience. This on-site role requires teamwork, enthusiasm, and strong communication, with a Monday–Friday schedule, one 10:30-7pm shift per week, and one

Qualifications

• Experience in customer service roles within a fast-paced environment.
• Excellent telephone manner and ability to build relationships.
• Strong written and verbal communication skills.
• Proactive, team-oriented and flexible with workload.

Responsibilities

• Handle a variety of inbound and outbound calls to the sales team with professionalism.
• Assist clients with initial documentation and take initial payments at the start of their transaction.
• Liaise with estate agents to obtain sales memorandums and updates.
• Collaborate with sales executives to ensure a smooth client journey from first contact.
• Coordinate with other teams to respond to client queries and meet targets.

Skills

Customer Service

Team Player

Adaptable

Multi-tasking

Phone Skills

Verbal & Written

Job description

Simply Conveyancing in Daventry is seeking a Customer Care Administrator to support the client onboarding and sales journey. You will handle inbound and outbound calls, help clients with initial documentation, and collect initial payments at the start of their transaction.

Work with our sales team to ensure a smooth, high-quality client experience. This on-site role requires teamwork, enthusiasm, and strong communication, with a Monday–Friday schedule, one 10:30-7pm shift per week, and one