Client Care Executive

Simply Conveyancing; Daventry; On-site; GBP 21,000 - 26,000; Full time

Job summary

Simply Conveyancing in Daventry is seeking a Customer Care Administrator to support the client onboarding and sales journey. You will handle inbound and outbound calls, help clients with initial documentation, and collect initial payments at the start of their transaction.

Work with our sales team to ensure a smooth, high-quality client experience. This on-site role requires teamwork, enthusiasm, and strong communication, with a Monday–Friday schedule, one 10:30-7pm shift per week, and one

Qualifications

• Experience in customer service roles within a fast-paced environment.
• Excellent telephone manner and ability to build relationships.
• Strong written and verbal communication skills.
• Proactive, team-oriented and flexible with workload.

Responsibilities

• Handle a variety of inbound and outbound calls to the sales team with professionalism.
• Assist clients with initial documentation and take initial payments at the start of their transaction.
• Liaise with estate agents to obtain sales memorandums and updates.
• Collaborate with sales executives to ensure a smooth client journey from first contact.
• Coordinate with other teams to respond to client queries and meet targets.

Skills

Customer Service

Team Player

Adaptable

Multi-tasking

Phone Skills

Verbal & Written

Job description

Main Purpose Of The Role

You will be part of our Client Care Team and will be dealing with a variety of administration tasks along with dealing with both inbound and outbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in our clients onboarding and sales process.

Main Purpose Of The Role

You will be part of our Client Care Team and will be dealing with a variety of administration tasks along with dealing with both inbound and outbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in our clients onboarding and sales process.

Schedule

• Monday - Friday
• One 10:30-7pm shift a week
• One Saturday 9-3 per month (Saturday is paid additionally)

LOCATION:

• On-Site at Daventry Sales Office

About You

• Passionate about providing amazing customer service
• Proud of the work and service you deliver
• A team player
• Hard working and take pride in all you do
• Enthusiastic and hardworking

What You’ll Be Doing

• Handle a variety of inbound and outbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.
• Making outbound calls to chase and assisting clients with their initial documentation and taking initial payment from our clients at initial stage of their transaction.
• Making outbound calls contacting estate agents for sales memorandums.
• Working closely with our sales executives to ensure our clients journey from initial contact is streamline and of high-quality customer service.
• Work closely with other teams and departments to deal with queries for our clients.
• Working as a team to meet team and company targets, as well as meeting individual targets daily.
• You will develop a strong understanding of our sales team, our USP’s and business throughout to assist you within your role.
• You will develop objection handling skills to assist with client queries
• Manage centralised sales team inbox for the team, dealing with a variety of queries. Ensuring that emails are dealt within agreed service levels by responding to queries or redirecting to the query to the correct team/individual.
• Loading of leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels
• Liaising with our partnered agents via email and phone in relation to their leads and clients, providing them updates and assisting with any queries.
• Setting up and updating our systems for new partnered agents and their team.
• Producing and assisting with report making.

Skills And Experience

• Customer service experience
• A team player with a 'can do’ attitude.
• Adaptable, with a proactive approach to learning and developing new skills.
• Experience in multi-tasking by completing various tasks in a fast-paced environment
• Excellent telephone manner with the ability to build relationships
• Excellent written and verbal communication skills

We're a team of passionate property experts and have over 20 years' experience; providing a best in class service for residential property transactions. At Simply Conveyancing, we empower you to take ownership of your career, backed by a team that values innovation, growth and flexibility.