Client Care Lead – Vet Clinic

IVC Evidensia Group; Woodley; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Healthcare cash plan

Cycle to Work

Discounted veterinary care

Green Car salary sacrifice

Learning & development

Retail discounts

Job summary

IVC Evidensia Group in Woodley, UK, is seeking a friendly, organized Client Care Manager for The Woodley Vet on a full-time fixed-term basis for 9 months. You’ll lead reception and client care teams, manage rosters, and uphold outstanding service while supporting clinical leadership with daily workflows.

Ideal candidates excel at communication, multitasking in a busy environment, and driving patient and client experience improvements.

Qualifications

• Excellent communication skills and a welcoming manner.
• Experience in a customer-facing role with focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Managing reception and client care staff, scheduling rotas, and supporting performance development.
• Ensuring high standards of customer service, managing communication, and handling queries or minor complaints promptly.
• Working alongside clinical leadership to support daily workflows, appointments, compliance, and administrative tasks
• Identify opportunities to continually improve the client experience and implement changes where appropriate.
• Ensure reception and client-facing areas are consistently clean, organised and well presented.
• Oversee the day-to-day running of reception and ensure appropriate standards are consistently maintained.
• Support effective diary management and appointment booking to provide clients with a smooth and convenient experience.
• Oversee the practice’s client debt management processes

Skills

Communication

Customer service

Organisation

Teamwork

Diary management

Reception duties

Job description

IVC Evidensia Group in Woodley, UK, is seeking a friendly, organized Client Care Manager for The Woodley Vet on a full-time fixed-term basis for 9 months. You’ll lead reception and client care teams, manage rosters, and uphold outstanding service while supporting clinical leadership with daily workflows.

Ideal candidates excel at communication, multitasking in a busy environment, and driving patient and client experience improvements.