Client Care Manager (FTC)

IVC Evidensia Group; Woodley; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Healthcare cash plan

Cycle to Work

Discounted veterinary care

Green Car salary sacrifice

Learning & development

Retail discounts

Job summary

IVC Evidensia Group in Woodley, UK, is seeking a friendly, organized Client Care Manager for The Woodley Vet on a full-time fixed-term basis for 9 months. You’ll lead reception and client care teams, manage rosters, and uphold outstanding service while supporting clinical leadership with daily workflows.

Ideal candidates excel at communication, multitasking in a busy environment, and driving patient and client experience improvements.

Qualifications

• Excellent communication skills and a welcoming manner.
• Experience in a customer-facing role with focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Managing reception and client care staff, scheduling rotas, and supporting performance development.
• Ensuring high standards of customer service, managing communication, and handling queries or minor complaints promptly.
• Working alongside clinical leadership to support daily workflows, appointments, compliance, and administrative tasks
• Identify opportunities to continually improve the client experience and implement changes where appropriate.
• Ensure reception and client-facing areas are consistently clean, organised and well presented.
• Oversee the day-to-day running of reception and ensure appropriate standards are consistently maintained.
• Support effective diary management and appointment booking to provide clients with a smooth and convenient experience.
• Oversee the practice’s client debt management processes

Skills

Communication

Customer service

Organisation

Teamwork

Diary management

Reception duties

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Manager to join our team at The Woodley Vet on a full-time fixed-term basis for 9 months.

We are a first-opinion, SA practice conveniently situated in the bustling high street of Woodley with good public transport links. Our practice has a great team atmosphere, and we’re in the midst of an exciting rebrand and clinic redesign. We're also working on achieving awards and certifications, with a focus on Exotics, Surgery, and becoming rabbit- and cat-friendly.

How You’ll Make a Difference

Working Pattern

This is a full-time role working 5 days per week and a share of Saturdays.

Key Responsibilities

• Managing reception and client care staff, scheduling rotas, and supporting performance development.
• Ensuring high standards of customer service, managing communication, and handling queries or minor complaints promptly.
• Working alongside clinical leadership to support daily workflows, appointments, compliance, and administrative tasks
• Identify opportunities to continually improve the client experience and implement changes where appropriate.
• Ensure reception and client-facing areas are consistently clean, organised and well presented.
• Oversee the day-to-day running of reception and ensure appropriate standards are consistently maintained.
• Support effective diary management and appointment booking to provide clients with a smooth and convenient experience.
• Oversee the practice’s client debt management processes

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

The Woodley Vet

106 Crockhamwell Road, Woodley, RG5 3JY, United Kingdom