Client Care Lead — Veterinary Practice

MARS Veterinary; Colchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays and

Birthday Leave

Staff discount schemes

Life Assurance

Enhanced sickness pay

Pension scheme

Wellness program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Job summary

Colne Valley Veterinary Practice is part of Linnaeus and Mars Veterinary Health, the world's largest privately owned veterinary group. We are seeking a Client Care Manager in Colchester to lead our client care team with focus on service standards and staff development.

The role is full-time, permanent, 40 hours per week, Monday–Friday 8am–7pm with occasional Saturday mornings; salary £32,000 per year. Join a collaborative team committed to outstanding animal care.

Qualifications

• Experience in motivating, managing and developing a team or in a client care environment.
• Previous veterinary experience desired but not essential.
• Previous customer facing experience (3 years minimum).
• Strong administration and organisation skill.
• GCSE Math C grade or above (or equivalent).

Responsibilities

• Line management of the CCAs
• Responsibility of the debt and Insurance
• Demonstrate positive leadership
• Lead by example, motivate and boost employee morale
• Define, develop, implement, and communicate our client service standards, policies, and procedures to ensure optimum service is given at all times
• Promote an excellent image of our practice, with high personal appearance and good communication with the public and colleagues

Skills

Team management

Customer care

Communication skills

Organisation

Team player

Education

GCSE Math C or above

Job description

Colne Valley Veterinary Practice is part of Linnaeus and Mars Veterinary Health, the world's largest privately owned veterinary group. We are seeking a Client Care Manager in Colchester to lead our client care team with focus on service standards and staff development.

The role is full-time, permanent, 40 hours per week, Monday–Friday 8am–7pm with occasional Saturday mornings; salary £32,000 per year. Join a collaborative team committed to outstanding animal care.