Veterinary Client Care Admin Specialist

Linnaeus Veterinary Limited; Penrith; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Pension scheme

Job summary

Linnaeus Veterinary Limited's Veterinary Vision in Penrith is seeking a Client Care Administrator to join our on-site reception team. You will handle client communications, scheduling, and administrative tasks essential to daily practice operations.

In this role you will maintain patient records, assist with insurance coordination, and provide compassionate support to clients and clinicians. The position is full-time, with 40 hours per week, and offers career progression within the Linnaeus

Qualifications

• Must have at least 12 months customer-facing experience.
• Strong administration and organisation skills required.
• Ability to work well under pressure.
• Confident and professional telephone manner.

Responsibilities

• Prepare veterinary reports, referrals, and clinical documentation.
• Process insurance claims and liaise with clients, insurers, and clinical teams.
• Book consultations, investigations, and procedures; manage referrals and client communications.
• Provide reception cover and compassionate client care; support cross-department workflow.
• Follow practice policies and maintain confidentiality; participate in training.

Skills

Customer service

Administration

Organisation

Telephone manners

Job description

Linnaeus Veterinary Limited's Veterinary Vision in Penrith is seeking a Client Care Administrator to join our on-site reception team. You will handle client communications, scheduling, and administrative tasks essential to daily practice operations.

In this role you will maintain patient records, assist with insurance coordination, and provide compassionate support to clients and clinicians. The position is full-time, with 40 hours per week, and offers career progression within the Linnaeus