Client-Care Case Manager | Ringwood | Flexible Hours

Settlement Agreement Solicitors; Ringwood; Vor Ort; GBP 30.000 - 35.000; Vollzeit

Benefits dieser Stelle

Bonus for 5-star reviews

5 weeks annual leave + bank holidays

Company pension scheme

HEKA wellbeing allowance

Zusammenfassung

Settlement Agreement Solicitors is seeking a proactive Case Manager for our new Ringwood office. You will own client cases from initial enquiry to completion, delivering exceptional administrative and legal support while ensuring a warm, client‑facing service at every step.

You will handle cases for clients facing redun­dancy or employer disputes, guiding them with care and professionalism to secure positive outcomes and high client satisfaction.

Qualifikationen

• Previous experience in a client care, case handling or customer success role is essential.
• Experience as a case handler, claims handler, legal administrator or paralegal would be a great fit.
• Warmth, attention to detail and commitment to client service are required.

Aufgaben

• Respond to enquiries quickly and warmly, guiding new clients through onboarding.
• Manage caseload from enquiry to completion, ensuring deadlines are met.
• Prepare and verify case information so solicitors can advise within 24-hour service standard.
• Liaise with clients, solicitors, employers and HR to keep everyone updated.
• Keep the case management system accurate and up-to-date at each stage.
• Spot problems early and escalate when necessary; deliver an exceptional customer experience.

Kenntnisse

Customer service

Communication skills

Time management

Attention to detail

IT literacy

Unsupervised work

Ausbildung

Experience in client care or legal administration

Tools

Case management software

Jobbeschreibung

Settlement Agreement Solicitors is seeking a proactive Case Manager for our new Ringwood office. You will own client cases from initial enquiry to completion, delivering exceptional administrative and legal support while ensuring a warm, client‑facing service at every step.

You will handle cases for clients facing redun­dancy or employer disputes, guiding them with care and professionalism to secure positive outcomes and high client satisfaction.