Case Management Admin Specialist | Hybrid Role

Active Care Group; Newmarket; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Anglia Case Management in Newmarket, Suffolk, is looking for an organised Administrator to provide high‑quality administrative support to Case Managers and the wider team. The role is full-time and hybrid, with a mix of office and home working.

You will manage correspondence, maintain client records, coordinate diaries and prepare reports, with a strong focus on accuracy, confidentiality and efficient processes.

Qualifications

• At least 2 years' experience in an administrative role.
• Excellent written and verbal communication skills.
• Strong typing with high accuracy.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• Experience using databases or CRM systems.
• Strong organisational and time-management skills.
• Ability to prioritise and meet deadlines.
• Confidential information handling experience desirable.
• Payroll experience desirable.

Responsibilities

• Provide administrative and typing support for letters, reports, client records and correspondence.
• Manage incoming and outgoing correspondence.
• Coordinate diaries, appointments and meetings.
• Maintain client records and filing systems.
• Format reports to a high professional standard.
• Handle sensitive and confidential information appropriately.
• Support staff rotas, training and onboarding activities where required.
• Work closely with colleagues and managers across the organisation.
• Help identify ways to improve administrative processes and efficiency.

Skills

Communication skills

Typing accuracy

Time management

Organisational skills

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Databases/CRM

Job description

Anglia Case Management in Newmarket, Suffolk, is looking for an organised Administrator to provide high‑quality administrative support to Case Managers and the wider team. The role is full-time and hybrid, with a mix of office and home working.

You will manage correspondence, maintain client records, coordinate diaries and prepare reports, with a strong focus on accuracy, confidentiality and efficient processes.