Client Care Assistant

medivet; Kinoulton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling support

Life Assurance

5 weeks' annual leave

Extra 'Day for You'

Cycle to Work

Season Ticket loans

Discounts on products/services

Job summary

Medivet is seeking a Client Care Assistant (CCA) to be the first point of contact for client interactions. You'll deliver exceptional care to clients, patients, and colleagues, managing reception duties and optimizing appointment availability.

The ideal candidate has strong reception skills, numeracy, and is a team player willing to learn. You will welcome clients, triage appointments, and ensure smooth operations in a supportive team environment, including weekend shifts at Medivet Alfreton.

Qualifications

• Previous veterinary receptionist experience is desirable.
• Excellent client-facing care skills.
• Ability to remain calm under pressure.

Responsibilities

• Carry out reception duties and greet clients on arrival.
• Triage emergency appointments and contact clients.
• Manage practice diary for appointment optimization.
• Answer client phone calls and manage messages.
• Process repeat prescription order requests.

Skills

Client care

Reception skills

Numeracy

Team player

Tools

Online appointment booking systems

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• Annual leave
• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you
• Additional support
• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Weekends at Medivet Alfreton 24hr