Client Care Assistant

Medivet; Northam; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Health Cash Plan

24/7 counselling

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet in Northam, United Kingdom, is seeking a part-time Client Care Assistant (CCA) to be the first contact for client calls and visits, delivering exceptional care to clients, patients and colleagues. The role is 18–22 hours per week across four days (Mon, Tue, Thu, Fri) including 1 in 4 Saturdays, with a supportive team.

You should have excellent reception skills, good numeracy, and experience with online appointment systems; a collaborative, calm approach under pressure is valued.

Qualifications

• Prior reception experience preferred.
• Good numeracy and accuracy for records.
• Experience with online appointment systems is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders.
• Collaborate within a supportive team.

Skills

Client-facing skills

Reception skills

Numeracy

Appointment booking systems

Team player

Tools

Online booking systems

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Hours to be confirmed, to be between 18-22 hours per week across four days-Monday, Tuesday, Thursday and Friday Including 1in4 Saturdays

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team