Client Care Coordinator — Veterinary Receptionist

Medivet View All Jobs; Watford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks' annual leave plus Bank/Hols

Extra 'Day for You'

Cycle to Work

Season Ticket loans

Discounts on Medivet products and...

Job summary

Medivet is seeking a Client Care Assistant (CCA) to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

The role involves reception duties, triaging emergencies, managing the diary, answering calls, and processing repeat prescriptions within a collaborative veterinary practice. A supportive team and ongoing learning are emphasized.

Qualifications

• Strong client-facing care and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who wants to make a difference in a supportive practice.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client facing care

Reception skills

Numeracy skills

Teamwork

Online booking systems

Job description

Medivet is seeking a Client Care Assistant (CCA) to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

The role involves reception duties, triaging emergencies, managing the diary, answering calls, and processing repeat prescriptions within a collaborative veterinary practice. A supportive team and ongoing learning are emphasized.