Client Care Assistant - Peterborough Welland Road

Medivet Group; Peterborough; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health cash plan

Counselling

Life assurance

5 weeks annual leave

Day for You

Cycle to work

Season ticket loans

Discounts on Medivet products

Job summary

Medivet Group is seeking a Client Care Assistant (CCA) to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients, and colleagues.

You will carry out reception duties, triage emergencies, manage the diary, handle calls and online bookings, and support a busy practice with a collaborative team.

Qualifications

• Excellent reception and client-facing care abilities.
• Good numeracy with experience of online appointment booking systems.
• Team player who can stay calm under pressure and adapt quickly.
• Willing to learn; veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability by team skillset.
• Answer client phone calls and manage messages.
• Ensure slots are available for online booking.
• Process repeat prescription requests.
• Work collaboratively within a supportive team.

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team