Client Care Assistant (CCA)

Medivet View All Jobs

City Of London

On-site

GBP 21,000 - 26,000

Full time

7 days ago

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Benefits offered by this job

Health cash plan

Counselling support

Life assurance 3x salary

5 weeks annual leave

Day for You

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet is seeking a Client Care Assistant to be the first point of contact for clients. You will manage reception duties, triage emergencies, and maintain the practice diary to optimise appointments while supporting a 24H hospital at Richmond on weekends. A team-focused, calm under pressure approach is essential.

This role requires excellent client-facing skills, strong numeracy, and experience with online booking systems. Full-time, on-site role with generous benefits and annual leave.

Qualifications

Experience in veterinary reception desirable.
Good numeracy skills and experience with online appointment booking systems.

Responsibilities

Carry out reception duties, greeting clients and updating records.
Triage emergency appointments and rearrange as needed.
Manage the practice diary to optimise appointment availability.
Answer client phone calls and manage messages.
Ensure online appointment slots are available.
Process repeat prescription requests.
Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Team player

Tools

Online booking systems

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.,

Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team
You will be working 40 hours over 5 days a week
You also will be supporting our 24H hospital at Richmond over the Weekends (1 in 4) Saturdays and Sundays plus 2 Bank Holidays per year
You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

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