Client Care Assistant

Medivet; Borehamwood; On-site; GBP 21,000 - 24,000; Full time

Job summary

Medivet is seeking a friendly Client Care Assistant to be the first point of contact for clients and visitors, delivering exceptional care and service in a busy veterinary practice.

You will handle reception duties, support diary management, assist with online bookings, and work as part of a supportive team to ensure smooth daily operations while prioritising client and patient welfare. Training will be provided, no prior veterinary experience is required.

Qualifications

• Experience delivering client-facing care.
• Strong reception skills and a friendly, helpful manner.
• Comfort with using online appointment booking systems.
• Team player who supports colleagues and clients.

Responsibilities

• Greet clients on arrival and update records.
• Triage urgent appointments and rearrange as needed.
• Manage the practice diary to optimise availability.
• Answer calls and manage messages.
• Ensure online booking slots are accessible for clients.

Skills

Client-facing care

Reception skills

Numeracy

Appointment booking systems

Team player

Tools

Online appointment booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team