Client Care Assistant

Medivet & Partners; West Byfleet; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan from day one

Counselling and wellbeing support

Life Assurance 3 x salary

5 weeks annual leave + Bank Holidays

Day for You

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet & Partners in West Byfleet, England is seeking a Client Care Assistant to be the first point of contact for client phone calls and visits, delivering exceptional care.

This 1 year fixed term maternity cover role requires weekend and bank holiday working as needed, with benefits including health plan, life assurance and generous annual leave.

Qualifications

• Excellent client-facing reception skills and numeracy required.
• Experience using online appointment booking systems.
• Previous veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage emergency appointments and contact/rearrange clients as needed.
• Manage the practice diary to optimise appointment availability by team skillset.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Online booking system

Team player

Calm under pressure

Willing to learn

Tools

Online booking system software

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This role will also require some weekend and bank holiday working as required based upon business needs. NB: This is a 1 year fixed term contract position to provide maternity cover.

Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You'll Be Doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team