Client Care Assistant

Medivet & Partners; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health cash plan

Counselling support

Life assurance

Annual leave

Day for you

Cycle to work

Season tickets loans

Discounts on Medivet products

Job summary

Medivet & Partners in Greater London is hiring a Client Care Assistant (CCA) to be the first point of contact for client phone calls and visits, delivering exceptional care to clients, patients and colleagues. You will manage reception duties, triage emergencies, update records, and keep the practice diary, with weekend and bank holiday rotations as needed.

The role emphasizes teamwork, calm under pressure, and a willingness to learn, with benefits including health plans, counselling support and

Qualifications

• You’re skilled at providing exceptional client facing care and reception duties.
• Good numeracy skills and experience with online appointment booking systems.
• You’re a team player who wants to make a real difference and stay calm under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments and contact clients to rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client calls and manage messages.
• Ensure slots are available for online bookings and process repeat prescription orders.
• Work collaboratively within a supportive team.
• Weekend working on a rotational basis (1 in 3 saturdays or sundays at New Cross or Camberwell).
• Bank holiday working on a rotational basis as needed.

Skills

Client facing care

Reception skills

Numeracy

Online appointment booking

Team player

Prioritisation under pressure

Willing to learn

Tools

Online booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable but not essential.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book onlineProcess any repeat prescription order requests
• Work collaboratively within a supportive team
• Weekend working on a rotational basis is required (1 in 3 saturdays or sundays at either New Cross or our Camberwell hospital)
• Bank holiday working is on a rotational basis dependant on the needs of the clinics