Client Care Assistant

Medivet Group Limited; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling service

Life Assurance

5 weeks annual leave + Bank Holidays

Extra Day for You

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet Group Limited is seeking a friendly Client Care Assistant to be the first point of contact for clients and visitors. You will deliver exceptional care, manage the reception, and help keep records up to date.

This role involves triaging emergencies, coordinating the diary, handling phone inquiries, processing prescriptions, and working as part of a supportive team, including 4th weekend work with time off subsequently.

Qualifications

• Strong client-facing care with good reception skills and numeracy.
• Experience using online appointment booking systems.
• Team player who wants to make a difference in a supportive practice.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Work every 4th weekend with time back the following week
• Work occasional fair share of bank holidays.

Skills

Client facing care

Reception skills

Numeracy

Appointment booking systems

Team player

Calm under pressure

Flexible/willing to learn

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Work every 4th weekend with time back the following week
• Work occasional fair share of bank holidays.