Client Care Assistant

Medivet Group; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support (24/7)

Life Assurance 3 x salary

5 weeks annual leave + Bank Holidays

Day for You (paid day off)

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients, delivering exceptional care and supporting colleagues across our London-area clinics.

You will handle reception duties, manage the diary, and assist with appointments and prescriptions, while joining a supportive team committed to high standards of client service and animal welfare.

Qualifications

• Strong client-facing care and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Previous veterinary receptionist experience is desirable but not essential.

Responsibilities

• Greet clients on arrival and update records.
• Triaging emergency appointments and rearranging as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available.
• Process repeat prescription requests.
• Work collaboratively within a team.
• Weekend rotations (1 in 3) at New Cross or Camberwell hospital.
• Rotational bank holiday working as needed.

Skills

Client facing care

Reception skills

Numeracy

Team player

Online booking systems

Tools

Booking system software

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable but not essential.

What you'll be doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• Weekend working on a rotational basis is required (1 in 3 saturdays or sundays at either New Cross or our Camberwell hospital)
• Bank holiday working is on a rotational basis dependant on the needs of the clinics