Client Care Assistant

Medivet & Partners; Stapleford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance (3x salary)

Annual leave 5 weeks + BH

Day for You

Cycle to Work

Season Ticket loans

Employee discounts

Job summary

Medivet is seeking a friendly Client Care Assistant to be the first point of contact for client calls and visits, and to organise administration for the Medivet health plan. You will deliver exceptional care to clients, patients and colleagues.

The role offers both part-time and full-time options with weekend rota at Alfreton and Beeston clinics. You will greet clients, update records, manage appointments online, and support the practice diary while providing a welcoming, calm reception.

Qualifications

• Experience in providing client-facing care and welcoming reception skills.
• Good numeracy skills and experience using online appointment booking systems.
• Able to prioritise, stay calm under pressure and learn quickly.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage emergency appointments, contact clients and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages; ensure slots online.
• Process repeat prescription orders.
• Complete administration tasks for the Medivet Health plan.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Online booking systems

Team player

Calm under pressure

Tools

Booking systems

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits, organising and running the administration tasks for the Medivet health plan and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. We are willing to consider both Part Time and Full Time applicants. Weekend day time rota at Alfreton and Beeston clinics is an essential part of the role.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent and welcoming reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Experience in hospitality is desirable.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messagesEnsure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Complete administration tasks such as the Medivet Health plan
• Work collaboratively within a supportive team