Client Care Assistant

Medivet; Stapleford; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Health Cash Plan

24/7 counselling support

Life Assurance

5 weeks annual leave

Extra paid day off

Cycle to Work

Season Ticket loans

Discounts on products

Job summary

Medivet is seeking a Client Care Assistant (CCA) to be the first point of contact for clients, managing phone calls and visits. The role involves organizing administration tasks for the Medivet health plan and delivering exceptional care to clients, pets, and colleagues.

Successful candidates will possess excellent reception skills and a willingness to learn. This position offers part-time and full-time options and includes a weekend rota.

Qualifications

• Skilled at providing exceptional client-facing care and welcoming reception skills.
• Good numeracy skills with experience of using online appointment booking systems.
• Must be flexible and willing to learn; experience in hospitality is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to optimise appointment availability.

Skills

Client facing care

Reception skills

Numeracy skills

Appointment booking systems

Team player

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits, organising and running the administration tasks for the Medivet health plan and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

We are willing to consider both Part Time and Full Time applicants. Weekend day time rota at Alfreton and Beeston clinics is an essential part of the role.

Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent and welcoming reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Experience in hospitality is desirable.

What you'll be doing

Typically, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Complete administration tasks such as the Medivet Health plan
• Work collaboratively within a supportive team