Client Care Assistant

Medivet Group; Cuerden; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan

Counselling support

Life assurance 3x salary

5 weeks annual leave

Cycle to Work

Season Ticket loans

Staff discount

Job summary

Medivet Group is seeking a Client Care Assistant to be the first point of contact for clients by phone and in person, delivering friendly, efficient reception and admin support in a busy veterinary practice.

You will handle bookings, triage emergencies, manage the diary, and support the team with excellent client care and a calm, professional manner. Previous veterinary receptionist experience is desirable.

Qualifications

• Excellent administrative and organisational skills.
• Good numeracy and experience with online appointment booking systems.
• Calm, friendly approach and a team player.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Administrative skills

Organisational skills

Numeracy

Reception skills

Online booking systems

Team player

Customer service

Veterinary receptionist

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Are you passionate about delivering exceptional client care, thrive in a busy environment, and enjoy the occasional puppy and kitten cuddle? If so, we'd love to hear from you!

Medivet Bamber Bridge has recently undergone an exciting refurbishment, creating a bright, modern reception area that offers a welcoming experience for both our clients and their pets. We are an Advanced First Opinion Practice, providing a high standard of veterinary care, including orthopaedic surgery and laparoscopic procedures, making this a fantastic place to develop your career.

As the first point of contact, you\'ll play a vital role in creating a positive client experience. We\'re looking for someone with excellent administrative and organisational skills who can confidently multitask in a fast paced environment. Previous customer service and administration experience is essential, and a calm, friendly approach is key.

Located just south of Preston, Bamber Bridge is a vibrant Lancashire town with excellent transport links, a friendly community, and easy access to both the countryside and nearby city amenities, making it a great place to live and work.

If you\'re looking for a rewarding role where no two days are the same, we\'d love to welcome you to our team.

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You\’ll have good numeracy skills, with experience of using online appointment booking systems. You\’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team