Client Care Assistant

Medivet & Partners; Dorchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling & wellbeing support

Life Assurance 3x salary

Five weeks' annual leave

Day for You

Job summary

Medivet & Partners is seeking a friendly Client Care Assistant to be the first point of contact for client phone calls and visits. You will deliver exceptional care, update records, manage the practice diary, and support the team in a busy veterinary environment.

You should have strong numeracy, experience with online appointment booking systems, and be a calm, team‑oriented communicator. Previous veterinary receptionist experience is desirable and on-site work is required.

Qualifications

• Excellent client facing care and reception skills.
• Good numeracy skills and experience with online appointment booking systems.
• Team player who values and supports a veterinary practice.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage emergency appointments and coordinate with clients.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client care

Reception skills

Numeracy

Booking systems

Tools

Online appointment booking system

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team