Client Care Assistant

Medivet Group; Basingstoke and Deane; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health Cash Plan

Wellbeing support

Life Assurance 3x salary

Annual leave

5 weeks + Bank Holidays

Day for You

Cycle to Work

Season Ticket loans

Staff discounts

Job summary

Medivet Group is seeking a Client Care Assistant in the UK. You will be the first point of contact for clients, handling reception duties, triaging emergencies, and managing the practice diary.

You will also handle phone calls, online bookings, and prescription requests while working as part of a supportive team. A background as a veterinary receptionist is desirable, with a focus on delivering exceptional care to clients, patients, and colleagues.

Qualifications

• Strong reception skills and client-facing care.
• Good numeracy skills and experience with online appointment booking systems.
• Team player with the ability to prioritise and stay calm under pressure.
• Willingness to learn and adapt; veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage emergency appointments and contact clients to rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients.
• Process repeat prescription order requests.
• Work collaboratively within a supportive team.
• 1 in 4 Saturday shifts at Whitchurch; bank holiday rota for Shrewsbury.

Skills

Reception skills

Numeracy

Online booking systems

Team player

Calm under pressure

Flexible

Willing to learn

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary
• Annual leave
• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you
• Additional support
• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• 1 in 4 Saturday shifts at Whitchurch
• Bank holiday rota to support Shrewsbury 24