Client Care Assistant

Medivet; Cheltenham; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Health and wellbeing benefits

5 weeks annual leave + Bank Holidays

Extra Day for You

Cycle to Work

Season Ticket loans

Employee discounts on Medivet products

Job summary

Medivet Cheltenham is seeking a Client Care Assistant to be the first point of contact for clients, visitors, and colleagues. You will handle reception duties, greet clients, update records, and help keep the diary running smoothly.

The role requires good numeracy, experience with online appointment booking, calmness under pressure, and teamwork. Veterinary receptionist experience is desirable and the position is full-time on-site in Cheltenham.

Qualifications

• Reception duties experience and client-facing care are required.
• Good numeracy skills are required.
• Experience with online appointment booking systems is preferred.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Reception skills

Client care

Numeracy

Online booking systems

Tools

Online appointment booking system

Job description

## Client Care AssistantApply: Cheltenham, Gloucestershire: Full time: Posted Today: JR004881As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.### **Your career means more than a rota and a job title, that’s why we offer:****Health and wellbeing*** Health Cash Plan from day one* 24/7 counselling and wellbeing support* Life Assurance 3 x salary**Annual leave*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service* Extra ‘Day for You’, a paid day off just for you**Additional support*** Cycle to Work* Season Ticket loans* Discounts on Medivet products and services### **About you**You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.### **What you’ll be doing**Typically, in this role, you’ll:* Carry out reception duties, greeting clients on arrival, and updating records* Triage the impact of emergency appointments, contacting clients and rearranging as needed* Manage the practice diary to ensure appointment availability is optimised to team skillset* Answer client phone calls and manage messages* Ensure appointment slots are available for clients to book online* Process any repeat prescription order requests* Work collaboratively within a supportive team