Client Care Assistant

ARNWOOD VETERINARY CLINICS LIMITED; Basingstoke and Deane; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling and wellbeing support

Life Assurance 3 x salary

5 weeks annual leave + bank holidays

Extra ‘Day for You’ paid day off

Cycle to Work

Season Ticket loans

Discounts on Medivet products and se

Disounts on Medivet products and sev

Job summary

ARNWOOD VETERINARY CLINICS LIMITED is seeking a Client Care Assistant in Whitchurch to be the first point of contact for clients. You will deliver exceptional care to clients, patients, and colleagues while handling reception duties and appointment bookings.

Ideal candidates have strong numeracy, welcome a fast-paced environment, and can stay calm under pressure. Previous veterinary receptionist experience is desirable and you may work 1 in 4 Saturdays with bank holiday coverage.

Qualifications

• You’re skilled at providing exceptional client facing care and have good numeracy skills.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.
• 1 in 4 Saturday shifts at Whitchurch.
• Bank holiday rota to support Shrewsbury 24.

Skills

Client care

Reception skills

Numeracy

Teamwork

Tools

Online appointment booking systems

Job description

• __vacancyopjusttionswidget.opt-Type of Employment__ Full-time
• __vacancyopjusttionswidget.opt-Department__ Client Care Assistant

Salary: 26538.48

• __vacancyopjusttionswidget.opt-Type of Employment__ Full-time
• __vacancyopjusttionswidget.opt-Department__ Client Care Assistant

__jobinformationwidget.freetext.LocationText__

Whitchurch, Shropshire

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• 1 in 4 Saturday shifts at Whitchurch
• Bank holiday rota to support Shrewsbury 24

• __vacancyopjusttionswidget.opt-Location __ Whitchurch