Client Care Advisor - Warrington

Pets at Home Limited; Warrington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

Job summary

Warrington Riverside Vets for Pets is hiring a full-time client services receptionist. You will greet clients and their pets, guide them through visits, manage payments and future bookings using our online system, and coordinate day-to-day routines to keep the practice running smoothly.

The role emphasises exceptional service, friendly communication, and the ability to multitask across in-person, phone, and email channels. Previous experience is beneficial but not essential.

Qualifications

• Front-desk client-facing skills and ability to build client relationships.
• Strong communication across in-person, email, and phone.
• Good organisation and prioritisation to manage daily tasks.

Responsibilities

• Greet clients and their pets and provide guidance.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.
• Provide up-to-date information on services and availability.
• Create a welcoming atmosphere for clients and pets.

Skills

Customer service

Communication

Organisation

Computer literacy

Tools

Booking system

Job description

This role is a full time, 35 to 40 hours per week rota, including 2 weekends in 4. Please note, this role does not offer progression into a clinical position.

If you enjoy providing great service and working in a team, we have just the opportunity for you at Warrington Riverside Vets for Pets.,

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• You will need to be able to handle multiple streams of communication (in-person, email, telephone and digital practice) and have good organisation and prioritisation skills.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. Previous experience would be beneficial but not essential.

• In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.