Veterinary Receptionist/ Client Care Advisor

Vets for Pets; Warrington; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

20% staff discount

Career development opportunities

Pension and holiday pay

Job summary

Warrington Riverside Vets for Pets is seeking a friendly, client-focused team member to join our front-of-house. You will greet clients and their pets, provide guidance on services, and coordinate bookings using our online system.

Strong organisational skills and the ability to handle multiple communication channels are essential. You will be the welcoming face at the practice, helping to ensure excellent client experiences and smooth daily operations.

Qualifications

• Provide exceptional service to clients and pets.
• Build strong relationships with clients, pets and the practice team.
• Handle multiple communication channels (in-person, email, phone, digital).
• Be computer literate to use the online booking system and manage day-to-day tasks.

Responsibilities

• Greet clients and their pets at arrival.
• Guide clients on services and practice offerings.
• Manage payments and schedule future bookings confidently.

Skills

Customer service

Client greeting

Multi-channel communication

Booking system use

Organisation & prioritisation

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at Warrington Riverside Vets for Pets.

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• You will need to be able to handle multiple streams of communication (in-person, email, telephone and digital practice) and have good organisation and prioritisation skills.

This role is a full time, 35 to 40 hours per week rota, including 2 weekends in 4. Please note, this role does not offer progression into a clinical position.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. Previous experience would be beneficial but not essential.

Benefits

• In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location

WA2 8TW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!