Client Care Advisor | Vet Receptionist (Flexible Hours)

VC Evidensia UK; East Midlands; On-site; GBP 12,398 - 15,153; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Family-friendly policies

Wellbeing initiatives

Discounted veterinary care

Learning and development opportunities

Job summary

VC Evidensia UK is seeking a friendly, organised Client Care Advisor (Receptionist) at Scarsdale Vets, Oakwood, to join on a full-time or part-time basis. The role focuses on welcoming clients, managing appointments, handling payments, and supporting a busy practice.

You’ll work 8:00-19:00, Monday to Friday plus alternating Saturdays; previous veterinary reception experience and knowledge of practice management systems are desirable. Training and career development are provided.

Qualifications

• Previous experience in a customer service team.
• Excellent client care skills face-to-face and over the telephone.
• Ability to manage multiple tasks in a busy environment.
• Flexibility to work the required rota.
• A collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.
• Experience in a busy reception environment.
• Veterinary reception experience.
• Knowledge of veterinary practice management systems.
• Knowledge of animal anatomy and common conditions.

Responsibilities

• Welcome clients and patients with professionalism, warmth and compassion.
• Manage appointments and client visits in line with practice protocols.
• Answer telephone calls and handle enquiries to a high standard.
• Manage client expectations and refer queries to the veterinary team when appropriate.
• Process payments, insurance enquiries and account administration accurately.
• Maintain accurate client records and support practice administration.
• Promote the Pet Health Club and preventative healthcare services.
• Work collaboratively to maintain a welcoming, safe and professional practice environment.

Skills

Friendly

Organised

Customer-focused

Team player

Multi-tasking

Tools

Practice management system

Job description

VC Evidensia UK is seeking a friendly, organised Client Care Advisor (Receptionist) at Scarsdale Vets, Oakwood, to join on a full-time or part-time basis. The role focuses on welcoming clients, managing appointments, handling payments, and supporting a busy practice.

You’ll work 8:00-19:00, Monday to Friday plus alternating Saturdays; previous veterinary reception experience and knowledge of practice management systems are desirable. Training and career development are provided.