Client Care Advisor (16.25hrs)

Inspiring Vet Care; East Midlands; On-site; GBP 5,900 - 9,900; Part time

Benefits offered by this job

Annual leave, birthday off

Family-friendly policies

Pension

Discounted veterinary care

Wellbeing initiatives

Learning academy

Green car scheme

Job summary

Inspiring Vet Care is seeking a personable Receptionist to join our team at Scarsdale, Park Farm on a part-time basis. You’ll be the first point of contact, delivering a welcoming, professional experience for clients and their pets.

You will manage appointments, handle enquiries, support client communications, and work closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey. Flexible shifts include weekday and Saturday hours.

Qualifications

• Experience in a customer-facing role is essential.
• Excellent communication and a welcoming manner are required.
• Ability to manage multiple tasks in a busy environment.
• Collaborative approach and openness to learning will help you succeed.

Responsibilities

• Answering calls and handling enquiries to high standards.
• Handle payments and manage appointments, including insurance discussions.
• Maintain client records and ensure accurate contact details.
• Coordinate with clinical and non-clinical colleagues to ensure a positive client journey.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Proactive

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Scarsdale, Park Farm on a part-time basis.

Pride Veterinary Centre is a leading multi-disciplinary veterinary referral hospital serving as the flagship small animal centre for the Scarsdale Veterinary Group. In addition to supporting the group, we provide specialist referral services to veterinary practices throughout the Midlands and beyond. Our expert team offers advanced care in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotic Animal Medicine, and Dermatology. The hospital operates 24/7, supported by our dedicated on-site 'Vets at Night' team and equipped with a comprehensive range of cutting-edge diagnostic and treatment technologies.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Flexible between 8am - 7pm Monday to Friday as part of a shared rota. Saturdays as part of a shared rota 8.30am to 1pm.

Key Responsibilities

• Telephones - Answering calls and dealing with the call in a manner and as per expected standards.
• Account management - Handling payments and charging for services provided by the practice, making sure all appointments, products and services are paid for and discussion are had with regards insurance.
• Administration - To include managing client records including up to date contact details for all clients, appointment generation, and face-to-face, telephone and email communication with clients and colleagues.
• Manage client expectations - openly and confidently discussing client needs as appropriate to the role, referring to the clinical team as needed.
• Pro-actively manage appointments and client visits - booking and manging appointments as per protocol.

You Might Be a Great Fit If...

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £9,913.8 per annum