Client Care Advisor

VC Evidensia UK; East Midlands; On-site; GBP 12,398 - 15,153; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Family-friendly policies

Wellbeing initiatives

Discounted veterinary care

Learning and development opportunities

Job summary

VC Evidensia UK is seeking a friendly, organised Client Care Advisor (Receptionist) at Scarsdale Vets, Oakwood, to join on a full-time or part-time basis. The role focuses on welcoming clients, managing appointments, handling payments, and supporting a busy practice.

You’ll work 8:00-19:00, Monday to Friday plus alternating Saturdays; previous veterinary reception experience and knowledge of practice management systems are desirable. Training and career development are provided.

Qualifications

• Previous experience in a customer service team.
• Excellent client care skills face-to-face and over the telephone.
• Ability to manage multiple tasks in a busy environment.
• Flexibility to work the required rota.
• A collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.
• Experience in a busy reception environment.
• Veterinary reception experience.
• Knowledge of veterinary practice management systems.
• Knowledge of animal anatomy and common conditions.

Responsibilities

• Welcome clients and patients with professionalism, warmth and compassion.
• Manage appointments and client visits in line with practice protocols.
• Answer telephone calls and handle enquiries to a high standard.
• Manage client expectations and refer queries to the veterinary team when appropriate.
• Process payments, insurance enquiries and account administration accurately.
• Maintain accurate client records and support practice administration.
• Promote the Pet Health Club and preventative healthcare services.
• Work collaboratively to maintain a welcoming, safe and professional practice environment.

Skills

Friendly

Organised

Customer-focused

Team player

Multi-tasking

Tools

Practice management system

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Scarsdale Vets, Oakwood on a full-time or part-time permanent basis.

Located in the heart of Oakwood, this is an exciting opportunity to join the team at Scarsdale Vets. Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses and farm animals, with a focus on outstanding customer service and high-quality care. We are happy to consider both full-time and part-time applications.

How You’ll Make a Difference

As a Client Care Advisor, you\'ll play a key role in creating a welcoming, professional experience for every client and patient. Working in a busy practice that sees both routine and emergency medical and surgical cases, you\'ll help ensure the smooth running of reception while supporting the highest standards of client and patient care.

Working Pattern

Flexible working between 8:00am and 7:00pm, Monday to Friday, plus every other Saturday from 8:30am to 1:00pm.

Key Responsibilities

• Welcome clients and patients with professionalism, warmth and compassion
• Manage appointments and client visits in line with practice protocols
• Answer telephone calls and handle enquiries to a high standard
• Manage client expectations and refer clinical queries to the veterinary team when appropriate
• Process payments, insurance enquiries and account administration accurately
• Maintain accurate client records and support practice administration
• Promote the Pet Health Club and preventative healthcare services
• Work collaboratively to maintain a welcoming, safe and professional practice environment

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team.

• Previous experience working within an effective customer service team
• Excellent client care skills, both face-to-face and over the telephone
• The ability to manage multiple tasks effectively in a busy environment
• Flexibility to work the required rota
• A collaborative approach and willingness to support colleagues
• A proactive attitude with openness to feedback and learning
• Experience working in a busy reception environment
• Veterinary reception experience
• Knowledge of veterinary practice management systems
• Knowledge of animal anatomy and common conditions

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks\' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.