Client Care Advisor (16hrs)

VC Evidensia UK; East Midlands; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

6.6 weeks' annual leave (FTE)

Birthday leave off

Cycle to Work scheme

Learning and development via IVC Evids

Discounted staff pet care

Job summary

Pride Veterinary Centre is seeking a friendly, organised Client Care Advisor to join our team across Pride Veterinary Centre and sites. You will handle referral calls, book appointments, assist clients both on the phone and in person, take payments, and help resolve queries with a positive, professional approach.

Ideal candidates will enjoy a busy, customer-facing role, work well in a team, and show attention to detail while delivering excellent service to pets and their owners.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with a focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Take referral calls from other practices and make appointments.
• Assist clients with queries on the phone and in person, reassuring them.
• Take payments and solve problems during busy periods.
• Provide high standards of customer care in a fast-paced environment.
• Support colleagues and adapt to changes in workload and priorities.

Skills

Excellent communication

Customer-facing experience

Multi-tasking

Collaborative

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care. Our largest practice, Pride Veterinary Centre, is a 24/7 hospital offering both first opinion and referral care across multiple disciplines. We also operate additional veterinary practices in Derby, Nottingham, and Burton upon Trent, along with a dedicated farm and equine practice.

How you'll make a difference

Your role as Client Care Advisor at The Pride Veterinary Centre and sites will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload.

You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role. As the appointments within the Referrals side of the practice aren’t the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude.

• This is a part-time role working 16 hours per week
• 2 x 8 hour shifts, working 1 in 2 weekends and in between the hours of 7am and 11pm.

You might be a great fit if...

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How we'll support you

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What we offer our team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

Scarsdale Vets, Vets at Night