Client Care Advisor (16hrs)

Ivc; East Midlands; On-site; GBP 6,000 - 11,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Birthday leave

Healthcare

Cycle to Work

Pension

Staff discounts

Job summary

Pride Veterinary Centre is seeking a Client Care Advisor to join our busy referral team across Pride Veterinary Centre and associated sites. This on-site role involves handling referral calls, booking appointments, assisting clients both over the phone and in person, and ensuring excellent service with attention to detail.

You will work 16 hours per week, across two 8-hour shifts, including every other weekend, with shifts spanning early mornings to late evenings.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with a strong focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Take referral calls from other practices and make appointments.
• Assist clients with queries on the phone and in person, reassuring and listening to their needs.
• Take payments and solve problems for clients.
• Support the referrals process and ensure smooth client care at the Pride Veterinary Centre and sites.

Skills

Excellent communication

Customer-facing experience

multitasking

Team player

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care. Our largest practice, Pride Veterinary Centre, is a 24/7 hospital offering both first opinion and referral care across multiple disciplines. We also operate additional veterinary practices in Derby, Nottingham, and Burton upon Trent, along with a dedicated farm and equine practice.

How you'll make a difference

Your role as Client Care Advisor at The Pride Veterinary Centre and sites will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload.

You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role. As the appointments within the Referrals side of the practice aren’t the usual check‑up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude.

• This is a part‑time role working 16 hours per week
• 2 x 8 hour shifts, working 1 in 2 weekends and in between the hours of 7am and 11pm.

You might be a great fit if...

You are a friendly, organised, and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How we'll support you

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community, and continuous improvement

What we offer our team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

£0 - £0 a year

Up to £10,574.72 per annum