Client Care Advisor

Pets at Home Limited; Nuneaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pet care provider in Nuneaton seeks a Client Care Advisor to deliver exceptional service. Responsibilities include managing client interactions, fostering relationships, and ensuring client satisfaction. Ideal candidates have experience in fast-paced customer roles, are passionate about pets, and possess excellent interpersonal skills. This full-time position offers 40 hours per week, including Saturday shifts, along with benefits such as discounts and career development opportunities.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Previous experience in a fast-paced customer-facing role.
• Ability to build strong relationships with clients and pets.
• Calm and attentive to clients' needs.

Responsibilities

• Provide exceptional service to clients and their pets.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using an online booking system.

Skills

Customer service

Computer literacy

Interpersonal skills

Job description

Client Care Advisor - Nuneaton

Employer
Pets at Home

Location
Nuneaton, Warwickshire

Salary
Competitive

Closing date
26 Feb 2026

Sector
Hotel jobs, Hotel Receptionist, Retail jobs, Retail Customer Service Assistant, Retail Supervisor

Job Type
Full Time

Job Details

Job Details

Client Care Advisor - Nuneaton

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Nuneaton practice to join our team as a Client Care Advisor.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full time role working 40 hours per week, including 1 in 3 Saturday shifts (9am to 5pm). To apply for this role, you will have previous experience in a fast-paced customer facing role.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
• The salary for this role is national minimum wage.

Location: CV11 4HR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!