Client Care Advisor

Vets for Pets; Walkden; On-site; GBP 10,000 - 15,000; Part time

Benefits offered by this job

20% discount at Vet Group

Discounts & cashback

Career development opportunities

Pension and holiday allowance

Job summary

Vets for Pets is seeking a client-focused part-time receptionist to join our practice in Walkden. You will greet clients and their pets, manage bookings and payments, and act as the link between clients and the clinical team.

This role covers 20–30 hours per week, typically Monday and Friday 9am–7pm, plus one additional day. The salary aligns with the National Minimum Wage, with benefits and career development opportunities available.

Qualifications

• Greet clients and their pets and provide guidance on services offered.
• Stay up-to-date with practice services and additional offerings.
• Maintain a calm, attentive approach focused on client needs.

Responsibilities

• Welcome clients and their pets at the practice.
• Provide guidance and support, managing payments and bookings.
• Coordinate day-to-day routines using the online booking system.
• Ensure exceptional client service during visits and interactions.

Skills

Client service

Communication

Computer literacy

Job description

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part-time role working 20-30 hours per week, covering Monday and Friday, 9am–7pm, plus one additional day during the week. The salary is in line with the National Minimum Wage.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location

M28 3EE

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!