Client Care Advisor

Vets for Pets; Amesbury; In loco; GBP 14.000 - 17.000; Part-time

Vantaggi offerti da questo lavoro

20% discount at Vet Group

Discounts & cashbacks

In-house career development

Pension and holiday allowance

Onsite parking

Descrizione del lavoro

Amesbury Vets for Pets is seeking a part-time Client Care Advisor to join our welcoming team. You’ll be the first point of contact for clients and their pets, ensuring a positive experience from arrival to departure while guiding them through our services.

This 30-hour-per-week role includes one in four Saturday mornings. You’ll handle bookings and payments, support the clinical team, and help keep the reception running smoothly using our online booking system.

Competenze

• You are the friendly and welcoming face for clients and their pets when they arrive.
• You keep up-to-date with practice services and any additional services available.
• You stay calm, attentive and focused on client needs.

Mansioni

• Greet clients and provide guidance and expertise.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using our online booking system.

Conoscenze

Customer service

Client relationship building

Calm under pressure

Computer literacy

Strumenti

Online booking system

Descrizione del lavoro

Do you love helping people and their pets? Are you friendly, organised, and thrive in a busy environment? If so, we'd love to hear from you.

At Amesbury Vets for Pets, we're looking for a part-time Client Care Advisor to join our welcoming team. As the first point of contact for our clients, you'll play a key role in creating a positive experience for pets and their owners from the moment they walk through our doors.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part-Time role working 30 hours per week with 1 in 4 Saturday mornings with a salary in line with national minimum wage.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You are able to handle a wide range of situations with compassion and confidence, from supporting clients through difficult news to sharing in the excitement and happiness of welcoming a new pet for their first veterinary visit.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. We even have onsite parking!

Location: SP4 7FL

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!