Client Care Advisor

Vets for Pets; Swinton; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

20% discount at the Vet Group, Pets at

Home and Groom Room discounts

in-house career development

pension and holiday allowance

Job summary

Vets for Pets in Swinton is seeking a friendly, client-focused part-time receptionist to be the welcoming face for pets and their owners.

You will greet clients, manage bookings and payments, and support the practice team to deliver exceptional service. The role requires computer literacy for the online booking system and friendly, proactive communication.

The position is 21.5 hours per week with varied shifts, offering a supportive environment and competitive hourly pay.

Qualifications

• Strong client service skills and ability to build rapport with clients and their pets.
• Comfortable using an online booking system and handling payments.

Responsibilities

• Greet clients and be the welcoming face for the pets and owners.
• Provide guidance on practice services and keep up-to-date with offerings.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.

Skills

Customer service

Team player

Computer literacy

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Swinton practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is part-time working 21.5 hours per week. The working hours are:

• Monday 2pm to 7pm
• Tuesday 8:30am to 7pm
• Wednesday 8:30am to 1:30pm
• 1 in 4 Saturdays 9am to 3pm

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

The salary for this role is £13.08 per hour.

Location: M27 6AH

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!