Client Care Advisor

Vets for Pets; Dover; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets Dover Whitfield is seeking a friendly receptionist to join our team. You will be the welcoming face for clients and their pets, assist with bookings and payments, and act as a link between clients and the clinical team.

A calm, service-driven approach and good computer skills are essential in our busy practice. You will work full-time (40 hours per week) with weekend on a 1‑in‑3 rota, contributing to a supportive team of RVNs, Vets and students.

Qualifications

• Excellent client service and communication skills.
• Confident with payments and bookings.
• Computer literacy required for online bookings.
• Friendly, patient, and team-oriented.

Responsibilities

• Greet clients and assist with bookings.
• Provide guidance on services and fees.
• Process payments accurately.
• Maintain welcoming practice atmosphere.
• Coordinate day-to-day operations using booking system.

Skills

Customer service

Communication

Computer literacy

Team player

Payments handling

Tools

Booking system

POS system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you here at Vets for Pets Dover Whitfield!

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is a full-time working 40 hours per week with weekends on a 1 in 3 rota. You’ll be working alongside a team of 3 receptionist, 1 VCA, 2 student nurses, 6 RVNs and 5 Vets.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

Location

CT16 3PS

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!