Client Care Advisor

Pets at Home; Bolton; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

20% discount at the Vet Group, Pets at

Home, and the Groom Room

Access to discounts and cashback

In-house career development

Pension scheme

Holiday allowance

Job summary

Bolton Central Vets for Pets, part of the Vet Group within Pets at Home, is recruiting for a full-time Client Care Advisor in Bolton. You will be the first warm face for clients and their pets, guiding them through services while coordinating bookings and payments with care.

The role requires a proactive, friendly individual who thrives in a busy practice and can support clients during various moments, contributing to a welcoming team environment.

Qualifications

• Previous experience in the veterinary industry or a customer care environment is preferred.
• Warm, friendly face greeting clients and their pets on arrival.
• Confidently guide clients by staying fully informed about all practice services and offerings.

Responsibilities

• Provide outstanding service to clients while ensuring their pets receive the best care.
• Build and maintain strong relationships with clients, pets and the practice team.
• Ensure every client visit is a positive experience and they leave feeling valued.
• Offer a warm welcome and assist with guidance, payments and future bookings.
• Coordinate the smooth daily flow of the practice using our online booking system.

Skills

Customer service

People skills

Communication

Calm under pressure

Team player

Computer skills

Tools

Online booking system

Job description

Are you passionate about delivering exceptional service and thrive in a supportive, collaborative team?

At Bolton Central Vets for Pets, we value our people just as much as our patients. We're excited to welcome an enthusiastic individual to join us as a full-time Client Care Advisor.

This is a full-time role, working 32 to 40 hours per week with 1 in 4 Saturdays.

What your typical day will look like:

• Providing outstanding service to clients while ensuring their pets receive the very best care, acting as an essential link between clients and the clinical team.
• Building and maintaining strong, trusting relationships with clients, their pets, and the wider practice team.
• Ensuring every client visit is a positive experience so they leave feeling valued, reassured, and happy to return.
• Offering a warm welcome, providing guidance and support, and handling payments and future bookings with efficiency and care.
• Coordinating the smooth daily flow of the practice using our online booking system-strong computer skills are essential.

The attributes required:

• Previous experience in the veterinary industry or a customer care environment is preferred.
• Someone who can be the warm, friendly face that greets clients and their pets on arrival.
• A proactive individual who can confidently guide clients by staying fully informed about all practice services and offerings.
• A calm, attentive approach, always focused on meeting each client's needs.
• Enthusiasm, drive, and a genuine passion for delivering exceptional service-along with a love for animals.
• The ability to handle a range of situations with professionalism, from supporting clients during difficult moments to celebrating the joy of a puppy's first visit.
• A team player who contributes to a positive, welcoming, and friendly atmosphere for clients and colleagues alike.

In short, you enjoy being busy, love helping people and their pets, and always strive to make a difference.

Benefits:

• 20% discount at the Vet Group, Pets at Home, and the Groom Room
• access to discounts and cashback schemes
• in-house career development opportunities
• a pension scheme
• holiday allowance
• The salary for this role is £12.71 per hour.

Location

BL2 1HQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Business Unit: Vet Group