Client Care Administrator – Vet Ophthalmology

Linnaeus Group; Penrith; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness program including Employeeass

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Job summary

Veterinary Vision in Penrith is hiring a Client Care Administrator to provide front-line reception and support to the veterinary team. You will manage appointments, handle client communications and maintain patient records with confidentiality.

This full-time role (40 hours/week, 8:30–17:30, Monday–Friday) offers a salary of £26,701 per annum plus benefits including pension, life assurance and wellness programs.

Qualifications

• Must have previous customer-facing experience (minimum of 12 months)
• Strong administration and organisation skills
• Ability to work well under pressure
• Confident and professional telephone manner

Responsibilities

• Prepare veterinary reports, referrals and clinical documentation.
• Maintain accurate patient records in line with GDPR and confidentiality.
• Process insurance claims and liaise with clients, insurers and clinical teams.
• Provide administrative support to the wider practice team.
• Book consultations, investigations and procedures.
• Manage telephone enquiries, referrals and client communications professionally.
• Follow practice policies and maintain confidentiality.
• Participate in training and development activities as required.

Skills

Customer-facing experience

Administration

Organisation

Telephone manner

Ability to work under pressure

Job description

Veterinary Vision in Penrith is hiring a Client Care Administrator to provide front-line reception and support to the veterinary team. You will manage appointments, handle client communications and maintain patient records with confidentiality.

This full-time role (40 hours/week, 8:30–17:30, Monday–Friday) offers a salary of £26,701 per annum plus benefits including pension, life assurance and wellness programs.