Client Care Administrator

Linnaeus Group; Penrith; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness program including Employeeass

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Job summary

Veterinary Vision in Penrith is hiring a Client Care Administrator to provide front-line reception and support to the veterinary team. You will manage appointments, handle client communications and maintain patient records with confidentiality.

This full-time role (40 hours/week, 8:30–17:30, Monday–Friday) offers a salary of £26,701 per annum plus benefits including pension, life assurance and wellness programs.

Qualifications

• Must have previous customer-facing experience (minimum of 12 months)
• Strong administration and organisation skills
• Ability to work well under pressure
• Confident and professional telephone manner

Responsibilities

• Prepare veterinary reports, referrals and clinical documentation.
• Maintain accurate patient records in line with GDPR and confidentiality.
• Process insurance claims and liaise with clients, insurers and clinical teams.
• Provide administrative support to the wider practice team.
• Book consultations, investigations and procedures.
• Manage telephone enquiries, referrals and client communications professionally.
• Follow practice policies and maintain confidentiality.
• Participate in training and development activities as required.

Skills

Customer-facing experience

Administration

Organisation

Telephone manner

Ability to work under pressure

Job description

Job Title: Client Care Administrator

Location: Veterinary Vision, Penrith

Hours: Full time, 40 hours per week, between the hours of 8.30-5.30 Monday - Friday

Salary: £26,701 per annum

Key Duties and Responsibilities

• Clinical Documentation and Records
  • Prepare veterinary reports, referrals, and clinical documentation.
  • Maintain accurate patient records in line with GDPR and confidentiality standards.
• Insurance and Administration
  • Process insurance claims and liaise with clients, insurers, and clinical teams.
  • Provide administrative support to the wider practice team.
• Appointment Coordination
  • Book consultations, investigations, and procedures.
  • Manage telephone enquiries, referrals, and client communications professionally.
• Client and Reception Support
  • Provide reception cover and deliver compassionate client care.
  • Support smooth communication and workflow across departments.
• Compliance and Professional Standards
  • Follow practice policies and maintain confidentiality at all times.
  • Participate in training and development activities as required.

What we’re looking for

• Must have previous customer-facing experience (minimum of 12 months)
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident and professional telephone manner.

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Veterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK.

We are equipped with state-of-the-art operating facilities for all types of ocular surgery in a friendly, caring environment where the well-being of the patient is our top priority.

Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world.

Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services.

You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best.

We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.

#LI-OH1 #LI-Onsite OUTSTANDING QUALITY CARE