Client Advisory Team Lead | Hybrid Work & Growth

Howden; Reading; On-site; GBP 60,000 - 85,000; Full time

Job summary

Howden in Reading is seeking a Client Advisory Team Manager to lead a high-performing client servicing team within our Mid-Market Practice. This role suits an established people leader or an ambitious insurance professional ready to move into line management.

You’ll work closely with the Head of Office, Client Directors and Client Managers to shape the servicing proposition, develop talent, support growth, and ensure our clients continue to receive outstanding service.

Qualifications

• Experience within the corporate insurance market and a strong understanding of client servicing.
• Experience supporting mid-market or corporate clients.
• An ability to build credibility and develop strong relationships with clients, colleagues and stakeholders.
• A passion for developing people and creating high-performing teams.
• Strong communication and influencing skills.
• A proactive, solutions-focused approach and the ability to thrive in a growing business environment.
• Good technical knowledge across commercial insurance products and markets.
• The desire to contribute to the growth of a developing team and region.

Responsibilities

• Lead, coach and develop a team of Client Advisors, creating an engaged, high-performing and collaborative culture.
• Provide day-to-day leadership, support and direction, ensuring excellent service standards are delivered consistently across the portfolio.
• Act as a visible role model for Howden’s values, fostering a culture of accountability, development and continuous improvement.
• Support the growth and development of our MMP proposition, helping to build a scalable and sustainable servicing model.
• Work closely with Client Directors and Client Managers to ensure the successful delivery of client retention and renewal strategies.
• Oversee service delivery across a portfolio of clients, ensuring customer outcomes and service standards exceed expectations.
• Build strong relationships with key client stakeholders and act as an escalation point where required.
• Partner with Operations Manager to embed efficient working practices and support the adoption of new processes and ways of working.
• Support talent development, succession planning and future capability building within the team.
• Collaborate across the wider business to deliver the best outcomes for clients and colleagues.

Job description

Howden in Reading is seeking a Client Advisory Team Manager to lead a high-performing client servicing team within our Mid-Market Practice. This role suits an established people leader or an ambitious insurance professional ready to move into line management.

You’ll work closely with the Head of Office, Client Directors and Client Managers to shape the servicing proposition, develop talent, support growth, and ensure our clients continue to receive outstanding service.