Client Services Team Lead – Emerging Manager

Hardy Erich Brown & Wilson, A Professional Law Corporation; West of England; On-site; GBP 65,000 - 85,000; Full time

Job summary

Howden, a global insurance group, is seeking an Associate Client Services Manager in Bristol/London/Cheltenham/Birmingham. This senior role combines continued technical contribution with people management responsibilities, supporting, coaching and overseeing a team to deliver first‑class client services.

You will escalate issues, ensure quality and data discipline, and foster a collaborative team culture while developing leadership skills toward a future Client Services Manager role.

Qualifications

• Proven experience as a Senior or Principal Client Services Specialist.
• Emerging people leadership skills with a desire to develop further.
• Clear communicator with the ability to support and influence colleagues.

Responsibilities

• Provide day‑to‑day leadership to allocated team members with coaching and feedback.
• Oversee quality, accuracy and timeliness of Client Services activity.
• Apply senior‑level expertise to complex client work and decision making.
• Reinforce adherence to processes, controls and data quality.
• Foster an inclusive, collaborative team culture and support change.

Skills

Senior/Principal Client Services

Leadership potential

Clear communicator

Job description

Howden, a global insurance group, is seeking an Associate Client Services Manager in Bristol/London/Cheltenham/Birmingham. This senior role combines continued technical contribution with people management responsibilities, supporting, coaching and overseeing a team to deliver first‑class client services.

You will escalate issues, ensure quality and data discipline, and foster a collaborative team culture while developing leadership skills toward a future Client Services Manager role.