Client Advisor - Sloane Street

DOLCE&GABBANA; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

DOLCE&GABBANA is seeking an experienced Client Advisor for our London boutique. You will act as a brand ambassador, delivering exceptional service and building lasting client relationships with a focus on premium clienteling and product knowledge.

The role requires luxury retail experience, excellent communication skills, and a proactive, customer-centric approach to sales and store operations.

Qualifications

• Fluency in English required; other languages are a plus.
• Minimum 3 years of relevant experience in luxury retail.
• Strong customer focus with presentation and communication skills.

Responsibilities

• Tailor the client experience to elevate brand impression.
• Support sales staff and mentor on the shop floor.
• Promote and sell products by identifying customer needs.
• Deliver outstanding service and build long-term client relationships.

Skills

Fluency in English

Luxury retail

Customer service

Sales techniques

Job description

We are currently looking for an experienced and proactive Client Advisor for our boutique based in Sloane, London.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus
• Minimum 3 years of relevant experience in luxury retail
• Client Ceremony
• Effective sale techniques
• Store’s KPIs
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Strong team player

Location: London