Client Advisor - London

Burberry; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Burberry in London seeks an Arabic-speaking Client Advisor to deliver exceptional luxury experiences and build lasting client relationships on the Sloane Street team.

You'll combine styling expertise with strong commercial awareness, nurturing new and existing client portfolios through proactive outreach and personalized service, reflecting Burberry’s heritage and standards in every interaction.

Qualifications

• Experience within luxury retail or a customer-focused environment.
• Confidence in developing and maintaining a client portfolio through proactive engagement.
• Strong commercial awareness with a motivated and results-focused approach.
• A passion for fashion, styling and luxury products, with a desire to continue learning.
• Excellent communication skills and the ability to work collaboratively within a team environment.

Responsibilities

• Build and nurture long-term relationships with new and existing clients, delivering personalised and memorable experiences.
• Drive commercial performance through proactive client outreach, clienteling activities and repeat business.
• Demonstrate strong product, styling and brand knowledge to inspire clients and support purchasing decisions.
• Identify opportunities to grow and develop a loyal client base through consistent and thoughtful engagement.
• Collaborate with colleagues to create an exceptional in-store environment that reflects Burberry's luxury standards.
• Act as a brand ambassador, ensuring every client interaction reflects the values and heritage of Burberry.

Skills

Customer-focused

Communication skills

Commercial awareness

Team collaboration

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring an Arabic speaking Client Advisor to join our Sloane Street team and deliver exceptional luxury experiences that inspire lasting customer relationships. As a brand ambassador for Burberry, you will create personalised and elevated client journeys, combining outstanding service with strong commercial awareness. This role is ideal for someone who thrives on building meaningful connections, whether through an established client portfolio or the confidence and capability to develop one within a luxury retail environment. Through clienteling excellence, styling expertise and a passion for fashion, you will contribute to both individual and store success.

RESPONSIBILITIES

• Build and nurture long-term relationships with new and existing clients, delivering personalised and memorable experiences.
• Drive commercial performance through proactive client outreach, clienteling activities and repeat business.
• Demonstrate strong product, styling and brand knowledge to inspire clients and support purchasing decisions.
• Identify opportunities to grow and develop a loyal client base through consistent and thoughtful engagement.
• Collaborate with colleagues to create an exceptional in-store environment that reflects Burberry's luxury standards.
• Act as a brand ambassador, ensuring every client interaction reflects the values and heritage of Burberry.

PERSONAL PROFILE

• Experience within luxury retail retail or a customer-focused environment.
• Confidence in developing and maintaining a client portfolio through proactive engagement.
• Strong commercial awareness with a motivated and results-focused approach.
• A passion for fashion, styling and luxury products, with a desire to continue learning.
• Excellent communication skills and the ability to work collaboratively within a team environment.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.