Client Advisor - Harrods Kids

DOLCE&GABBANA; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

DOLCE&GABBANA in London’s Harrods is seeking an experienced Client Advisor for its kids department. You will deliver premium service, build relationships, and represent the brand with passion on the shop floor.

The role focuses on tailoring the client experience, mentoring sales staff, identifying international customers’ needs, and maintaining rigorous store standards through strong product knowledge. If you have at least 3 years in luxury retail and fluent English, you will thrive in a

Qualifications

• Fluency in English; additional languages a plus.
• Minimum 3 years of luxury retail experience.
• Strong selling techniques and customer focus.
• Excellent interpersonal and communication skills.

Responsibilities

• Tailor the client experience to elevate brand impressions.
• Support sales staff with mentoring and smooth shop-floor operations.
• Promote and sell products by identifying international customers’ needs.
• Deliver outstanding service and build long-term client relationships.
• Maintain store standards and uphold brand projects with product knowledge.
• Build client relationships using clienteling tools and CRM.
• Monitor stock levels and support sales staff.
• Assist with basic cash operations when needed.

Skills

Fluent English

Luxury retail experience

Customer service

Team player

Job description

We are currently looking for an experienced and proactive Client Advisor for our kids department based in Harrods.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus
• Minimum 3 years of relevant experience in luxury retail
• Client Ceremony
• Effective sale techniques
• Store’s KPIs
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Strong team player