Assistant Store Manager Sloane

DOLCE&GABBANA; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Dolce&Gabbana in London is seeking an Assistant Store Manager for its Sloane Street boutique. You will lead sales staff, coach the team, and ensure exceptional client service while upholding brand standards.

Key duties include driving sales, analyzing performance, and collaborating with corporate functions to meet DG policies. Fluency in English is required with luxury retail experience preferred.

Qualifications

• Fluency in English; other languages considered a plus.
• Experience as a manager in Luxury retail.

Responsibilities

• Ensure client satisfaction and drive sales while following DG procedures.
• Role model with the highest level of client service.
• Promote brand values within the market place.
• Drive sales to meet monthly targets and monitor profitability.
• Prepare monthly boutique performance reports and analyze trends.
• Analyze Store KPIs and develop action plans for product categories.
• Coach Sales Staff monthly to review performance and provide feedback.
• Develop plans for all employees' development.
• Coordinate with Corporate departments to meet DG policies.
• Motivate staff to deliver the highest level of client service.
• Apply CRM methods to develop opportunities with loyal and potential clients.
• Participate in attracting and retaining a high performing team.

Skills

Client service

Sales leadership

People management

CRM

Strategic planning

Job description

We are currently looking for an Assistant Store Manager for our Store in Sloane street.

Key Responsibilities

• Ensure client satisfaction, support Sales Staff to drive sales, maximize productivity and profitability in compliance with company’s procedures
• Be a role model ensuring the highest level of client service
• Represent the brand as an ambassador by promoting its values and ambitions within the market place
• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
• Prepare and analyze monthly Boutique performance, reporting current business trends to cover every aspect of the business, as well as competitor performance, to ensure a business increase
• Analyze Store KPIs and identify strategies to ensure performance standards are met
• Develop and implement business action plans in order to enhance sales for each product category and client tier segment
• Achieve the monthly target by utilizing a top client strategy to retain and develop high potential clients
• Arrange and conduct monthly coaching sessions with the Sales Staff to review performance and provide constructive, timely feedback
• Grow the managerial competencies of Sales Manager role providing monthly coaching sessions to review performance and provide constructive, timely feedback
• Identify and create action plans, build development plans for all employees
• Facilitate the collaboration between the store and the Corporate departments in order to meet all DG policies and procedures
• Motivate and challenge the Staff of Front of House and Back of House to provide the highest level of client service
• Strategically apply CRM methods and procedures in order to assist in the execution of company CRM initiatives and build actions for developing opportunities with loyal and potential clients
• Participate in attracting, recruiting, and retaining a high performing team

Requirements

• Fluency in English. Other languages are considered a plus.
• Relevant experience as a manager in Luxury retail

Soft Skills

• Leading and Developing others
• Communicating with impact
• Building networks
• Supporting teamwork
• Meeting client needs
• Strategic orientation
• Apply number and statistics
• Problem solving
• Commercial focus
• Achieving goal

Location

GB - London