Client Advisor - Rimowa - Harrods

RIMOWA; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

RIMOWA in London is seeking a proactive Brand Ambassador to deliver world-class service and inspire customers with the brand's luxury, heritage and DNA. You will nurture client relationships, build a personal customer book, educate shoppers about products, and maintain store standards in line with visual merchandising guidelines while supporting sales targets.

You will gather CRM details to follow up, participate in store trainings, stay informed on product lines, and represent the brand with

Qualifications

• Experience in luxury retail or brand ambassador roles.
• Excellent personal presentation and communication.
• Ability to build customer relationships and drive sales.
• Fluency in English; additional languages a plus.
• Strong knowledge of KPI concepts and targets.

Responsibilities

• Brand Ambassador duties: excite, inspire and embody brand DNA while guiding customers and store team.
• General Store VM/Client Management: maintain store standards and promote brand image with world-class service.
• Sales/Business Monitoring: greet clients, educate on products, build client relationships, drive sales, manage CRM data, and track KPIs.

Skills

Passion for retail

Sales drive

Target oriented

Brand ambassador presence

Retail KPIs

Fluent English

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.

Brand Ambassador

• Excite and instil passion and pride for the brand
• Embody the brand image for customers and the store team and have an understanding of the brand DNA
• Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times

General Store VM/ Client Management

• Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
• Enhance customer service standards in store to ensure world class service is delivered at all times.

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
• Support control and management of stock in line with management directions
• Keep up to date of market trends in the retail industry
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
• Ensure all Company policies and procedures are adhered to.

We would like to speak to professionals who are passionate about service, lifestyle and travel destinations

• Passion for retail and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Pro-active and positive attitude
• Excellent personal presentation – a Rimowa Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage.