Client Advisor - Mandarin Speaker

360 Talent London Ltd.; Greater London; On-site; GBP 32,000 - 39,000; Full time

Job summary

360 Talent London Ltd. is recruiting a Luxury Client Advisor for a prestigious department store in Knightsbridge. The role is full-time and permanent in London, with responsibilities delivering exceptional client experiences to a luxury international clientele and achieving sales targets.

Mandarin speaker preferred; you will build client books, manage CRM, and contribute to boutique presentation. The position offers a competitive salary up to £35,000 plus commission and opportunities for career

Qualifications

• Experience in luxury fashion retail is essential.
• Proven track record of achieving sales targets.
• Strong clienteling and relationship-building with VIP/international clients.

Responsibilities

• Deliver an exceptional luxury client experience from first interaction through after-sales service.
• Build and maintain a strong client book through proactive clienteling and CRM.
• Achieve and exceed individual sales targets and KPIs.
• Develop product knowledge and communicate craftsmanship and collections.
• Maximise sales through cross-selling and styling recommendations.
• Maintain boutique presentation and visual merchandising standards.
• Support stock replenishment, inventory management and day-to-day operations.
• Collaborate with the team to deliver an outstanding customer journey.

Skills

Clienteling

Sales experience

Communication skills

Presentation

Job description

LUXURY CLIENT ADVISOR - DEPARTMENT STORE - KNIGHTSBRIDGE

MANDARIN SPEAKER

Full-Time - Permanent - London

Salary: Up to £35,000 + Commission

About the Opportunity

An exciting opportunity has arisen to join an internationally renowned luxury fashion house.

We are looking for a polished, commercially driven Sales Associate with a genuine passion for luxury retail and exceptional client service. This is a fantastic opportunity to represent a prestigious fashion brand, build long-term relationships with a discerning clientele, and thrive within one of the world's most iconic luxury retail destinations.

Key Responsibilities

• Deliver an exceptional luxury client experience from first interaction through to after-sales service.
• Build and maintain a strong client book through proactive clienteling and CRM.
• Achieve and exceed individual sales targets and KPIs.
• Develop expert product knowledge and confidently communicate the brand's craftsmanship and collections.
• Maximise sales through cross-selling and styling recommendations.
• Maintain impeccable visual merchandising and boutique presentation standards.
• Support stock replenishment, inventory management, and day-to-day boutique operations.
• Work collaboratively with the wider team to deliver an outstanding customer journey.

About You

• Previous experience within luxury fashion retail is essential.
• Proven track record of achieving and exceeding sales targets.
• Strong clienteling skills with the ability to build lasting relationships with VIP and international clientele.
• Commercially minded with excellent communication skills.
• Passionate about luxury fashion and delivering world-class service.
• Immaculate personal presentation and attention to detail.
• Flexible to work weekends and peak trading periods.
• Additional languages are highly desirable.

What's on Offer

• Full-time, permanent opportunity.
• The chance to represent a globally recognised luxury fashion house.
• A prestigious Harrods location with exposure to an international client base.
• Excellent career development opportunities within luxury retail.
• Competitive salary and benefits package.

If you're passionate about luxury fashion, client experience, and delivering exceptional results, we'd love to hear from you.